How buying and renting works at Hebtrek
The Hebtrek Shop is for hospitality and retail businesses that work with Hebtrek, or want to. You buy or rent hardware we have already configured for you. Here is how it works.
Buying
You pay once and the device is yours. Guests pay upfront online, Hebtrek customers can also order on invoice. Everything comes with statutory warranty, and we help with faults.
Renting
Renting is for Hebtrek customers only. You pay a fixed weekly amount that is added automatically to your weekly Hebtrek invoice. The minimum term is one year (may differ per product), after which you can cancel monthly. If a rented device breaks, we replace it.
Customer discount
Stores that work with Hebtrek get 10% off the purchase price by default. Log in with your backoffice account and the discount is applied automatically.
Payment
Online via iDEAL, Bancontact or credit card. Hebtrek customers can also choose on invoice: the amount is added to the next weekly invoice. All prices are business prices excluding 21% VAT.
Shipping
We ship to the Netherlands, Belgium and Germany. Shipping costs 6.95 in the Netherlands and 12.95 in Belgium and Germany, excluding VAT. From 250 euro excluding VAT shipping is free. Products in stock leave within 2 working days.
Setup
All devices arrive pre-installed. Follow the guide, scan a QR code in the backoffice and you are live. Stuck? WhatsApp, call or request remote support.
Returns
Purchased products can be returned within 14 days, unused and in the original packaging. Rented devices are returned to our return address after cancellation. Always announce a return via WhatsApp first, so we can send you a return label.
Hebtrek Retouren Postbus 6053200 AN Spijkenisse
Nederland
Never send a device back without a return label; without it we cannot link the parcel to your account.
Frequently asked questions
Can I order without being a customer?
Yes, anyone can buy. You pay upfront online at the guest price. Renting and ordering on invoice are for Hebtrek customers only.
How do I get the 10% customer discount?
Log in with your backoffice.hebtrek.com account. The discount is applied automatically to all purchase prices.
When can I cancel my rental?
After the minimum term (52 weeks by default) you can cancel monthly via My account. You then return the device to the return address.
What if my device breaks?
For rentals we replace the device. For purchases the manufacturer warranty applies and we help with the process. In both cases contact us via WhatsApp.
Do I need to install software myself?
No. All devices arrive with Hebtrek software pre-installed. You only scan a QR code in the backoffice to link the device to your store.
Need help?
Stuck? We help you right away, remotely if needed. Weekdays from 9 to 18h.